Right of withdrawal

RIGHT OF CANCELLATION FOR CONSUMERS

Consumers have a statutory right of cancellation. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (§ 13 BGB).

CANCELLATION POLICY

Right of cancellation

You have the right to cancel this contract within fourteen (14) days of receipt of the goods without giving any reason. For orders placed between 22.11.2023 and 22.12.2023, BBN voluntarily grants an extended cancellation period of twenty-one (21) days. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods not before receipt of the first partial delivery) and also not before fulfilment of our information obligations pursuant to Article 246 § 2 in conjunction with § 1 para. 1 and 2 EGBGB and our obligations pursuant to § 312g para. 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB.

To exercise your right of cancellation, you must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You can use the attached cancellation form, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired. The cancellation must be sent to:

By post: BrandBrandNew GmbH, Bouchéstr. 12 Haus 1, 12435 Berlin
By e-mail: support@heatle.de

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen (14) days at the latest from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen (14) days has expired. You shall bear the direct costs of returning the goods.

You shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of cancellation does not apply to contracts:

  • for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive (goods according to customer specifications) or which are clearly tailored to the personal needs of the consumer;
  • for the delivery of goods that can spoil quickly or whose expiry date would be quickly exceeded;
  • in the case of distance contracts for the supply of audio or video recordings or software, provided that the seal on the data carriers supplied has been broken by the consumer;
  • for the conclusion of magazine subscriptions, provided the value of the subscription does not exceed EUR 200, as well as for the delivery of individual newspapers, magazines and periodicals.
  • The right of cancellation expires prematurely for contracts:
  • for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature;
  • in the case of distance contracts for the supply of sound or video recordings or software if the data carriers were delivered in a sealed package and the seal was removed after delivery.

- End of the statutory cancellation policy -

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Cancellation form:  If you wish to cancel the contract, please fill in the following sample form and send it back to us.  (*) Please delete as applicable.

To:
By post: BrandBrandNew GmbH, Bouchéstr. 12 House 1, 12435 Berlin
By e-mail: support@heatle.de

 

Dear Sir or Madam

I/we (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*) / received on (*)

 

Name of the consumer(s)

Address of the consumer(s)



Date / Signature of the consumer(s) (only for notification on paper)

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