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Frequently asked questions

Usage and Compatibility

Can I use my Heatle device with any type of pot or cup?

Heatle works best with pots or cups that have a flat and thin base. If you are experiencing issues with heating efficiency, consider using the large disk (5.5 cm diameter) for better performance with thicker bases.

When will the app be available?

We are currently working intensively with experts to offer you an innovative and user-friendly solution soon.

We expect to be able to provide a first version in late summer 2024.

What materials are used in the manufacture of Heatle?

Heatle is made from high-quality, durable materials such as stainless steel and heat-resistant plastics to ensure longevity and safety.

Are there safety features in Heatle's design?

Yes, Heatle includes several safety features such as automatic shut-off, overheat protection, and temperature control to ensure safe operation.

Maintenance and Cleaning

How do I clean my Heatle device properly?

To clean your Heatle device:

- Use a soft sponge and mild detergent for regular cleaning.

- For limescale deposits, soak the parts in a light citric acid solution, vinegar, or organic descaler. Avoid phosphoric or hydrochloric acid and do not leave parts in the cleaning solution for more than 2 minutes. Rinse thoroughly with water afterward.

Usage and Compatibility

What should I do if my Heatle device has an overheating problem? 

 If your Heatle device experiences an overheating issue, please contact our customer support team. We prioritise such issues and will provide you with the necessary assistance to either repair or replace your device.

How can I access the user manual for my Heatle device?

You can download the user manual for your Heatle device from our website here.

How can I contact Heatle customer support?

You can reach our customer support team via email at or through our contact form on the website. We strive to respond to all inquiries as quickly as possible.

I am getting the error “disc too big or too close”.

There can be a loss of efficiency with the Disc L if the bottom of the vessel is too thin. A simple remedy would be to use a thicker cup.

If the message "Disc too large" is displayed, you should check whether you are using the correct cup. If your cup on your Heatle is too large, this error message may appear.

My button is not functioning properly, what can I do?
  1. Try removing the button completely. This is relatively easy. Grasp the button and pull it out firmly. You can also try to push it out a little from the side with an auxiliary object.
  2. Now you can grease the inside of the button housing a little. Important: It should be a silicone-based grease! Please only apply it to the inside and do not allow it to reach the back of the sensor.
  3. Then put the button back on the device. 

If this does not solve the problem, please contact us!

Warranty and Returns

What is the warranty policy for Heatle products?

Heatle products come with a standard warranty. If your device encounters any issues within the warranty period, please contact our customer support team for repair or replacement options.

Is there a refund policy for Heatle products? 

Yes, we offer a 100% money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging and condition for a full refund. Please contact customer support for more details.

Repairs and Delivery

How long will it take to repair my Heatle device?

Repair times may vary, but we aim to process and return all repair requests within four to six weeks. We appreciate your patience and will keep you updated on the status of your repair.

How can I track the delivery of my Heatle? 

Once a shipping label is printed, DHL will automatically send you an email notification. Please note that there may be a delay as the package is packed and picked up by the postal service. For detailed tracking information, check your email for updates from DHL.

Can I change the delivery address for my Heatle? 

Yes, you can change the delivery address for your Heatle. Please contact our customer support team with your new address, and we will update our records accordingly.

Can I track my order once I have purchased Heatle?

once your order has been shipped, you will receive a tracking number to monitor the delivery status.


How much energy can I save with Heatle compared to conventional water kettles?

Heatle's innovative induction technology is designed to be more efficient and can potentially save up to 80% more energy.

What payment options are available when purchasing Heatle?

Heatle accepts various payment methods, including credit/debit cards, PayPal, and instant bank transfers.

Does Heatle offer customer support in multiple languages?

Yes, Heatle provides customer support in multiple languages to effectively assist our international customers.