Shipping policy

The shipping costs are usually not included in the price - except for special promotions - and are calculated according to the destination address in the shop. Delivery times are announced individually depending on the batch. We ship with DHL parcel.

If you are still waiting for your Heatle and order accessories, we will refund the shipping costs. Please write to us at If your Heatle has already been shipped, the shipping costs will be charged as usual.